WELCOME TO STEERING SKILLS

Thank you for choosing Steering Skills.
Here are the great reasons why learning to drive with Steering Skills is the best decision:

• Steering Skills provides learner drivers with exceptional service.
• Steering Skills have several experienced instructors who love to share their knowledge and experience.
• Steering Skills is client focused, and always adapts teaching styles to suit you best!

Driving is a skill for life

Learning to drive is a skill for life. For most learner drivers, obtaining a driving licence will be one of the most used qualifications they will get in their lifetime.
According to Government statistics, approximately 5 people die every day on UK roads with even more seriously injured. All deaths or injuries can be prevented if you are not only taught correctly but also if you obey the rules of the road.
Steering Skills main objective will be to teach you how to drive safely at a pace that suits your goals and learning style.

Booking your driving test

Please do not book your driving test without consulting your driving instructor first. If you book your driving test without consulting your instructor, you may be disappointed to find out they have prior arrangements and they cannot take you for test. To avoid this disappointment, please consult your allocated instructor when it comes to taking your test.
Steering Skills instructor is entitled to withhold the use of their tuition vehicle for the usage of your test, should they feel you are not up to test standard.

About your progress record

Steering Skills will generate your progress record where you can see a number of skills to learn when it comes to driving and passing your test. Throughout your learning to drive experience with Steering Skills, your instructor will record your progress.
A number of boxes can be ticked in just one lesson, depending upon your pace of learning/ understanding and mastering the skills.
If you are a beginner, it is extremely important for you to understand the controls of the car before you get to drive, so you can use them proficiently when required. You must read the Highway code to get understanding of road signs. If your theory test is not passed yet, then we advise you to also start preparing for the theory test- which will help you in better understanding the road safety procedures.

• You should contact your instructor directly to cancel or reschedule your lessons to avoid disappointment. You must provide minimum of 48 hours’ notice to your instructor if you wish to cancel a lesson. Anything less than 48 hours will be charged at the full lesson rate. Multiple cancellations may result in a regular booked slot being permanently allocated to another student.
• You must bring your provisional licence to your first lesson along with any glasses you need for driving. An eyesight check will take place at the start of your first lesson. Driving lesson will be cancelled if eyesight check is failed.
• You must be aged 17 years or older to be able to take driving lessons in accordance with UK Law.
• You must inform your instructor immediately if you receive any endorsements on the driving licence during the period of receiving tuition. 
• Steering Skills instructor will always give you a minimum of 5 working days’ notice, providing you haven’t come to the instructor at short notice (less than 5 working days).
• Steering Skills cannot be held responsible for lesson cancellations due to mechanical breakdown, but will endeavour to find a replacement vehicle or reschedule lesson as soon as possible.
• Steering Skills instructor reserve the right to change the hourly lesson rate at any time for new driving lesson bookings. Instructors should ensure that they provide reasonable prior notification to students.
• Steering Skills instructor reserve the right to rearrange lessons at short notice in the event of mechanical breakdown or other difficulty outside their control.
• Steering Skills instructor will endeavour to teach students the correct driving skills according to the recommended syllabus issued by the DVSA within the minimum number of driving lessons required.
• Steering Skills has a strict no smoking policy.
• Steering Skills driving instructors will abide by an equal opportunity policy and will not discriminate against race, colour, creed, gender or sexual orientation etc.
• Steering Skills will not be responsible for client’s over speeding/bus lane/yellow junction or any other PCNs received during lesson, client must pay that within 24 hours.
• Steering Skills instructors will accept no liability for accidents, injury or damage to any third party caused by the student’s recklessness or negligence during a lesson. Driver is responsible for car inside and out throughout the whole lesson.
• Steering Skills will not be responsible to cover for any leftover time if lesson is finished earlier on client’s request, however if instructor had to finish lesson earlier due to any reason, he will cover remaining minutes/ hours in future lessons wherever possible.
• Steering Skills reserve the right to change and amend these terms and conditions at any time without prior notice. In the event that any changes are made, the notification will be sent to current students. A copy will be sent on request.
• Instructors may set their own additional driving lesson terms and conditions for their students, beyond those stated here.
•  Any block booking lessons not fulfilled within 6 weeks of the first lesson recorded on the progress log may be lost.
• It is up to you and your instructor to keep a record of your lessons. If you lose this progress log, you are losing a receipt for how many lessons you have had in the past and your current progress status. Please keep this in a safe place.
• We do not offer a refund on block bookings unless zero hours have been used. If you are unsure about your future driving lessons in any way, we recommend you pay your instructor on a pay as you go basis.
• Payment should be made by Bank transfer in advance of your lesson. If you wish to pay by cash on the day, please let your instructor know and make sure to pay before the lesson commence.
• Students should be aware that their instructor’s primary objective is to promote road safety and in doing so, they may be required to take control of the car. Instructor will make every effort to instruct student to the highest standard but can in no way be held liable for any errors that student may make whilst driving unaccompanied by their instructor, either before or after passing their driving test.
• If you have a complaint, please consult your allocated Steering Skills instructor first. If you are still unhappy, please contact us in writing and the office manager will respond during working hours (9am-6pm, Monday to Friday). If your complaint is regarding your test preparation, please tell us in advance so we can help you and so that you have the best chance of passing first time. Please do not leave it until after your test to raise a complaint regarding your test preparation.
• If the student consents, the instructor may take photographs/ videos of the student after their driving test and request Customer Review.
• Instructors are at liberty to refuse to proceed with a driving lesson if he or she has reason to believe that a student is in any way under the influence of drink or drugs.